We framed the overall strategy as a challenge to health services to reflect the difficulties of making system wide change and to infuse a competitive aspect into the process.Box 1: Patient based care challenge151. Leadership commitmentStart each board meeting with a story of patient care from your service told by a patient or carer face to face, recorded, or read by staffSpend more than 25% of the board’s meeting time on quality eg, put quality of care first on the agenda, create a quality dashboard for reviewArrange for board and executive members to visit wards regularly to talk with staff and patients eg, conduct regular executive rounds and implement a process for the board to consider frontline concerns about patient careProvide training to senior leaders to promote recognition of their critical roles as opinion leaders and champions of patient centred careInvolve patient advisers in strategic planning processes seek patient, family, or carer input through focus groups, committees, or electronic methods to help set future priorities for the organisation2. Communicate the missionDevelop and promote an organisational mission statement that embodies the values of patient based care eg, “The patient at the centre every patient, every time”Communicate the mission to new staff at orientation eg, get the chief executive to speak at staff induction sessions about the importance of all staff in creating patient based careShare senior leaders’ personal stories to engage staff in patient based values eg https://www.pandoracharmuksale.com/, training sessions in which senior clinicians or executives tell stories of where care could have been better for their patients, their loved ones, or themselves3.
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